You will most likely find an answer to your question in below sections of FAQ. In case it did not solve your problem please do not hesitate to contact our customer support. 

Ordering process

Why should I chose TITANMUSCLES.COM?

We strive to provide our customers with nothing but the best in terms of product quality, pricing, delivery and customer support. 

What does order status mean?

Pending payment – Order received, no payment initiated. Awaiting payment (unpaid)

Failed – Payment failed or was declined (unpaid).

Processing – Payment received (paid) Order is awaiting fulfilment. 

Completed – Order fulfilled and complete.

On-Hold – Awaiting payment.

Cancelled – Cancelled by an admin or the customer.

Refunded – Refunded by an admin

Do you require a minimum order?

No, we do not require any minimum order. 

Payments

What payment methods do you accept?

Direct bank transfer - You will get bank account details in your invoice.

Bitcoin - Our preferred payment method and we strongly advise you to use this one for the smoothest & speediest ordering process. You can find out more about Bitcoin in a BITCOIN section below.

Do you accept Credit Cards?

No, we do not accept Credit Cards and it is not possible for any vendor to accept this payment method for this kind of purchases. 

I have made a payment. What`s next?

As soon as we have received your payment we will process your order and ship it. You will be provided a tracking code in order to be able to track your shipment. You can find more about our delivery methods in a DELIVERY section below.

Bitcoin

What is Bitcoin and why should I use it?

Bitcoin is a virtual currency, giving the user and holder some great perks, it’s speedy, safe, and discreet. Utilizing Bitcoin will permit us to go forward with your order faster than the Bank Transfer method.

How and where do I get Bitcoin?

You can acquire Bitcoins with credit cards on the coinbase.com site. You will need to establish an account there first though.

How do I pay for my order with Bitcoin?

Process the order and select bitcoin as the payment method. Get the needed amount of Bitcoins in regard to your order total and move them from your coinbase.com wallet to our Bitcoin address which will be sent to your email.

Shipping & Delivery

Is your packaging and labelling discreet?

Discretion is our key priority. We ship items discretely in a fake package.

Where do you send out items from?

We dispatch our items from various warehouses in European Union.

What timeframe is there to send out and receive my order?

Upon the payment receipt, we send out the desired items within 24-48 hours on a business day.

In the following outline is the expected delivery time frame after an order has been assigned status Completed. (You can find out more about order statuses in the ORDERING PROCESS section above)

- 4 to 6 days for customers who reside within the European Union.
- 6 to 12 days for consumers who are located in North America.
- 8 to 15 days for those around the rest of the world.

Where do I use my Tracking Number?

You can utilize it at the 17Track.net site to check on your items.

My tracking number is not working?

Please permit 1 or 2 business days for your progress information to be updated on the 17Track.net site, if it doesn't, we could have had a typo when giving you your tracking identification number, so you will have to get in touch with our support and we will check your order information.

Issues and Re-shipping Policies

I have received my package but it is damaged. What should I do?

No problem, damaged orders will be fully covered by our reshipping policy. Before opening your package, take a photograph of the package (both the front and back panels). Open it and take a photograph of any broken items within. Once done, you should get in touch with us and we will re-ship the damaged item.

I have made a mistake in my delivery address and the item has been returned. What are you policies regarding that?

Any items or requests that are returned because you made a mistake while filling out the delivery form will not be gotten by us. We utilize a disingenuous return address due to the nature of the business and items therein. So, you will be not covered by our reshipping policies. Take care when you Check Out and ensure you fill out the form with accurate information.

I paid for my order but for some reason I need a refund.

There will be no refund granted or compensation. If you don't require the items you were about to get, a store credit that you can utilize when you desire can be given. For this, please get in touch with us.